Refunds and Returns Policy for PenguinChoices.com – Effective Date: 5th January 2024
Welcome to PenguinChoices.com, operated by MrPradhan Pvt. Ltd. We are committed to ensuring your satisfaction with our blue light-blocking glasses. Please read the following Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.
1. Return Eligibility:
We accept returns for blue light-blocking glasses within 15 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return:
To initiate a return, please follow these steps:
- Contact our customer support team at care@penguinchoices.com with your order number and reason for the return.
- Our team will provide you with instructions on how to return the product.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Inspection and Processing:
Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria. Once approved, we will process your refund.
5. Refund Timeframe:
Refunds will be processed within 7 business days of receiving the returned product. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
6. Exchanges:
We do not offer direct exchanges. If you would like a different product, please initiate a return, and then place a new order for the desired item.
7. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at care@penguinchoices.com. We will arrange for a replacement or issue a refund, including the cost of return shipping.
8. Non-Refundable Items:
Certain items are non-refundable, including gift cards and promotional items.
9. Contact Information:
If you have any questions or need further assistance, please contact our customer support team at care@penguinchoices.com.